PING!
Content Submission Guidelines
Everything you need to know about submitting images, videos, and copy for your PING! storefront and promotional features.
⏰ Content deadline: Friday 5pm — week before your booking
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Section 1
Website Storefront

Your storefront on shoppingtt.com is your permanent listing — visible to buyers 24/7, not just during a paid promotion week.

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Seller Logo / Profile Image
Displays at the top of your storefront and in the seller grid
FormatJPG or PNG — PNG preferred for logos with transparent backgrounds
Dimensions400 × 400px minimum 1:1 square
File sizeMax 2MB — compress at tinypng.com if over
ContentBusiness logo or clear brand image. No blurry, pixelated, or text-heavy images.
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Product Images
Up to 6 images per product — first image is the main thumbnail
FormatJPG or PNG — JPG for photos, PNG for graphics
Dimensions1080 × 1080px minimum 1:1 square — will be cropped if not square
File sizeMax 5MB per image
QuantityUp to 6 images. More angles = more buyer confidence.
BackgroundClean, uncluttered. White, neutral, or lifestyle backgrounds work best.
QualityHigh resolution, in focus, well-lit. Blurry or dark images will be returned.
Not acceptedWatermarks, competitor branding, screenshots of other websites
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Gallery / Banner Images
Used in the image slider at the top of your storefront
FormatJPG or PNG
Dimensions1200 × 600px minimum 2:1 landscape
File sizeMax 5MB
ContentProducts, lifestyle shots, or brand imagery — these set the visual tone of your storefront
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Written Content
Text for your storefront profile and product listings
Business taglineMaximum 80 characters — short and punchy. E.g. "Handmade jewellery, made in T&T"
Business bioMaximum 300 words — who you are, what you make, why buyers should choose you
Product nameMaximum 60 characters — e.g. "Coconut & Vanilla Body Scrub 200g"
Product descriptionMaximum 200 words — what it is, what it does, sizes/variants available
PriceIn TTD only — USD equivalent is shown automatically at TTD 6.79 = $1.00
Social linksFull URL required — e.g. https://instagram.com/yourbusiness (not just @handle)
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Photography tip: Natural daylight is your best friend. Place your product near a window, use a plain white or neutral background, and photograph from multiple angles. A modern smartphone camera is perfectly sufficient.
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Section 2
Instagram

Instagram is included in Quick PING! Value PING! Loud PING!

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Feed Post
Appears permanently on the PING! Instagram grid
FormatJPG or PNG image
Best dimensions1080 × 1350px 4:5 portrait — gets the most reach on Instagram
Also accepted1080 × 1080px 1:1 square
File sizeMax 8MB
CaptionSupply your preferred text (max 2,200 characters) OR let PING! write it for you
HashtagsSupply up to 10 hashtags OR let PING! choose relevant T&T hashtags
Call to actionYour WhatsApp number, Instagram handle, or website link — mandatory
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Reel (Video)
Short-form video — highest reach on Instagram
FormatMP4 video — vertical orientation only
Dimensions1080 × 1920px 9:16 vertical
Length15–90 seconds — 15–30 seconds performs best for product promotion
File sizeMax 100MB
ResolutionMinimum 720p — 1080p preferred
Caption & tagsSame as Feed Post above
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Instagram Story Loud PING! — 2 Stories included
Disappears after 24 hours — high visibility, direct and personal
FormatJPG/PNG image or MP4 video
Dimensions1080 × 1920px 9:16 vertical — non-negotiable for Stories
Image display5 seconds (static image)
Video lengthMaximum 15 seconds per Story
File sizeImage: 8MB | Video: 50MB
ContentProduct image + price + your WhatsApp/IG handle at minimum
Link stickerSupply a URL if you want a clickable link on the Story
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Section 3
TikTok

TikTok is included in Quick PING! Value PING! Loud PING!

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TikTok Video
One video per booking week — vertical format only
FormatMP4 or MOV — portrait/vertical orientation only
Dimensions1080 × 1920px 9:16 vertical
Length15–60 seconds — 15–30 seconds performs best for product promotion
File sizeMax 500MB — keep under 50MB for fastest upload
ResolutionMinimum 720p — 1080p preferred
CaptionSupply caption text (max 2,200 characters) OR let PING! write it
HashtagsSupply up to 5 OR let PING! choose trending T&T hashtags
SoundPING! will add trending audio unless you specify a preference
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No video? No problem. Supply 3–5 high-quality product images (minimum 1080 × 1080px) and PING! will create a product showcase slideshow video for TikTok at no extra charge.
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Section 4
Facebook

Facebook is included in Quick PING! Value PING! Loud PING!

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Facebook Feed Post
Posted on the PING! Facebook page (PINGTT)
FormatJPG/PNG image or MP4 video
Best image size1200 × 630px 1.91:1 landscape
Also accepted1080 × 1080px 1:1 square
Video size1080 × 1080px square or 1920 × 1080px landscape
Video lengthUnder 2 minutes for best engagement
File sizeImage: 8MB | Video: keep under 100MB
CaptionFacebook supports longer captions — supply your full description and call to action
Call to actionYour WhatsApp number, Facebook page link, or website — mandatory
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Section 5
WhatsApp Broadcast

WhatsApp broadcast is included in Loud PING! and available as a standalone Additional Feature

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WhatsApp Channel Broadcast
Sent to all PING! channel followers — direct, personal feel
FormatJPG/PNG image (preferred) or MP4 video
Image dimensions1080 × 1080px 1:1 square — displays best in WhatsApp
Video dimensions1080 × 1920px vertical or 1080 × 1080px square
Video lengthMaximum 90 seconds — under 30 seconds performs best
File sizeImage: 5MB | Video: 16MB
CaptionShort and punchy — max 200 characters. Include price and how to buy.
Call to actionYour WhatsApp number is mandatory. Link or IG handle optional.
ToneWhatsApp feels personal and direct. Write as if talking to a friend — not running a formal ad.
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Section 6
Sunday Email Newsletter

Email newsletter is included in Loud PING! and available as a standalone Additional Feature

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Email Newsletter Feature
Sent every Sunday at 8am to PING! subscribers
Hero image1200 × 628px 1.91:1 — main image at the top of the email
FormatJPG or PNG — no animated GIFs
File sizeMax 1MB — compress before submitting (use tinypng.com)
Product blurb50–100 words describing your product or promotion
Call to actionShort phrase — e.g. "Shop Now", "WhatsApp to Order", "DM for Pricing"
CTA linkYour WhatsApp, Instagram, or website URL
Subject lineOptional — supply a hook if you have one, or PING! will write it
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Quick Reference
All Specs at a Glance
Platform Content Type Dimensions Max Size Ratio
📸 InstagramFeed Image (best)1080 × 1350px8MB4:5
📸 InstagramFeed Image (square)1080 × 1080px8MB1:1
📸 InstagramReel / Video1080 × 1920px100MB9:16
📖 Instagram StoryImage or Video1080 × 1920px8MB / 50MB9:16
🎵 TikTokVideo1080 × 1920px500MB9:16
🎵 TikTokSlideshow images1080 × 1080px8MB each1:1
👍 FacebookFeed Image (best)1200 × 630px8MB1.91:1
👍 FacebookFeed Image (square)1080 × 1080px8MB1:1
💬 WhatsAppImage1080 × 1080px5MB1:1
💬 WhatsAppVideo1080 × 1920px16MB9:16
📧 EmailHero Image1200 × 628px1MB1.91:1
🌐 WebsiteProduct Image1080 × 1080px5MB1:1
🌐 WebsiteSeller Logo400 × 400px2MB1:1
🌐 WebsiteGallery Banner1200 × 600px5MB2:1
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Resize for free: Go to canva.com → create free account → set custom canvas size → upload image → export. No design skills needed.
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Compress for free: Go to tinypng.com → drag and drop your JPG or PNG → download the compressed version. Quality is maintained.
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Section 7
How to Submit Your Content
⏰ Content Deadline
Friday 5pm — the week BEFORE your booked promotion date
Example: Promotion runs week of June 23 → content due Friday June 13 at 5pm
Content received after this time will not be posted and no refund will be issued.

What to include in your submission:

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✅ All images/videos at the correct dimensions for each platform in your package
✅ Your caption / post copy (or advise PING! to write it for you)
✅ Your hashtag preferences (or advise PING! to choose)
✅ Your call to action — WhatsApp number, Instagram handle, or website link
✅ Any specific instructions (e.g. "use the purple product only", "tag our page")

Where to send it:

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WhatsApp Preferred
Send directly to the PING! business number. Use the same number you registered with.
+1 868 462 0107
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Email
Include your business name and booked week in the subject line.
sellers@shoppingtt.com
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Large Files
Use Google Drive or Dropbox and send the share link via WhatsApp or email. Do not compress images.
Share the link, not the file
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PING! does not create your content for you. You are responsible for supplying all images, captions, and links before the Friday 5pm deadline. PING! reserves the right to refuse content that does not meet these specifications or that contains misleading, offensive, or low-quality material.